Refund policy

Return & Refund Policy

Your Satisfaction is Our Priority

At Quia, we are committed to ensuring you love your skincare journey. We offer a 60-Day "Try, Love, or Return" Guarantee to provide you with total peace of mind.

1. 60-Day Try, Love, or Return Guarantee

Try our products risk-free! If you are not completely satisfied, you may return your item within 60 days of purchase for a full refund.

  • Condition: Items must be returned in their original packaging.

  • Verification: We may request a photo of the product before processing the return to ensure a smooth experience.

2. 60-Day Warranty

All Quia products are protected by a 60-day warranty against manufacturing defects. If your product is found to be defective within this window, we will provide a replacement or a full refund.

  • To file a claim, please contact us at: quiakoreanbeautycare@gmail.com

3. Damaged Items

If you receive a damaged product, please notify us within 48 hours of delivery.

  • Email a photo of the damage to quiakoreanbeautycare@gmail.com.

  • Upon verification, we will arrange for a replacement to be sent immediately.

4. Non-Returnable Items

Due to hygiene and safety standards, certain products—such as opened skincare and serums—cannot be returned once shipped.

  • If your item is non-returnable but you are unsatisfied, we may, at our discretion, offer store credit for future purchases.

  • Please contact us if you are unsure if your item qualifies for a return.

5. Refunds & Billing

  • Unrecognized Charges: If you notice an unauthorized charge, please contact us within 3 days of purchase.

  • Processing: Shipping costs are non-refundable. Once a refund is approved, it may take several business days to appear on your statement depending on your bank's processing times.

  • Late Refunds: If you haven’t received your refund yet, first check with your bank or credit card provider. If the issue persists, contact our support team.

6. Subscription Policy

By purchasing a subscription, you agree to the following terms:

  • Initial Order: Cancellations are only eligible for a refund if the order has not yet been fulfilled. Once fulfilled, the initial order is non-refundable.

  • First Renewal: The first automatic renewal following your initial order is non-refundable, regardless of shipping status.

  • Future Renewals: All subsequent renewals are non-refundable.

  • Cancellation: You may cancel your subscription at any time to prevent future orders. However, cancelling does not stop or refund orders that have already been generated in our system.

  • Accidental Sign-ups: If you subscribed by mistake, you must notify us within the same cancellation window as an initial order for a potential refund.

7. How to Start a Return

  1. Contact Us: Email quiakoreanbeautycare@gmail.com to confirm your eligibility.

  2. Follow Instructions: Our team will provide simple steps for returning your package.

  3. Shipping: Customers are responsible for return shipping costs.

    • Note: For returns valued over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance.

Need Assistance?

Our team is here to help you achieve your best skin yet. For any questions regarding returns, warranties, or your orders, please reach out to: quiakoreanbeautycare@gmail.com